P. VelosoEngineering Leader · Solutions Architect · Technical Lead · Researcher

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Experience

  1. June 2026 - July 2026 (2 months)

    Application Support and Improvement Lead (Contract)

    Urban Utilities

    Provided technical leadership across application support, systems analysis, documentation improvement, and operational handover for business-critical digital applications. Reviewed repositories, APIs,…

    • Provided technical leadership across application support, systems analysis, documentation improvement, and operational handover for business-critical digital applications.
    • Reviewed repositories, APIs, databases, integrations and infrastructure while identifying support risks, knowledge gaps and practical opportunities to improve engineering continuity, operational efficiency and development productivity.
    • Led the review and analysis of business-critical applications, repositories, APIs, databases and integrations to strengthen production support and operational continuity.
    • Produced comprehensive technical documentation within Confluence, including application overviews, architecture references, workflow guides, integration documentation, operational runbooks and troubleshooting procedures.
    • Performed application and system analysis to identify technical dependencies, documentation gaps, operational risks and opportunities for process improvement.
    • Worked across Jira, Confluence and Bitbucket to support knowledge transfer, application lifecycle management and engineering collaboration.
    • Investigated production application behaviour, workflows and data structures to assist with incident resolution and ongoing system support.
    • Developed structured knowledge transfer artefacts to improve maintainability and reduce support risk across multiple business applications.
    • Proposed engineering improvements including AI-assisted documentation generation, GitHub Copilot adoption, repository modernisation and a phased Bitbucket to GitHub migration strategy.
    • Recommended a low-risk proof of concept for AI-assisted engineering practices to improve documentation quality, developer productivity and long-term knowledge management.
    • Received positive stakeholder feedback for being proactive, technically strong and delivering practical recommendations that supported future engineering improvements.
    • Confluence
    • Bitbucket
    • GitHub
    • Jira

  2. February 2024 - May 2026 (2 years 4 months)

    Engineering Leader | Solutions Architect | Technical Lead

    Quantainerize

    Lead all technology for Quantainerize, managing engineering, implementation, and optimisation in digital logistics. Supervise a team of 25+ Project Managers, QA, Frontend, Backend, and Mobile…

    • Lead all technology for Quantainerize, managing engineering, implementation, and optimisation in digital logistics.
    • Supervise a team of 25+ Project Managers, QA, Frontend, Backend, and Mobile Developers in Australia and offshore.
    • Spearhead strategy, architecture, and SaaS delivery, aligning technical direction with business objectives.
    • Partner with executives, operations, and engineering across simultaneous projects.
    • Delivered Quantainer cloud solutions for container logistics, including fumigation, quarantine, packing, storage, transport, and compliance.
    • Enabled real-time status, cargo data, and operational milestones.
    • Designed data models and event-driven architectures for container lifecycle tracking.
    • Integrated APIs with logistics and port partners to automate workflows, improve throughput, and ensure interoperability.
    • Directed microservices deployment for web and mobile (Node.js, React, React Native, Redux).
    • Remained hands-on in prototyping, system design, debugging, and launches, leveraging AI tools such as OpenAI Codex, Cursor, and ChatGPT to accelerate coding and boost productivity.
    • Oversaw technology and analytical projects, including solution definition, feasibility studies, and delivery planning.
    • Evaluated vendors and solutions for compliance, risk mitigation, and data governance.
    • Managed release coordination, prioritisation, implementation planning, technical documentation, and delivery governance to achieve high-quality outcomes.
    • Supported teams in resolving blockers.
    • Unified technology with business units to drive integrated, data-driven logistics.
    • Led technical analysis, application inventory, architecture documentation, and operational knowledge capture across multiple logistics platforms.
    • Produced solution documentation, API specifications, workflow documentation, implementation guides, and support artefacts using Jira, Confluence, and Bitbucket, enabling improved operational continuity, knowledge transfer, and future platform scalability.
    • React
    • React Native
    • Redux
    • Node.js
    • Microservices
    • Jira

  3. February 2024 - October 2024 (9 months)

    Technical Lead (Concurrent)

    Quantainerize

  4. June 2023 - November 2024 (1 year 6 months)

    Senior Software Engineer | Solutions Designer | Technical Lead

    Sensor Global

    Directed technology research for migration projects. Improved integration and orchestration, documented findings, and provided Agile teams guidance across SDLC phases. Oversaw SDLC as a solutions…

    • Directed technology research for migration projects.
    • Improved integration and orchestration, documented findings, and provided Agile teams guidance across SDLC phases.
    • Oversaw SDLC as a solutions architect and developer, applying Agile frameworks.
    • Used MS Project, Jira, Confluence, and Bitbucket for delivery, documentation, and workflow management.
    • Ensured solutions met stakeholder needs and Agile standards.
    • Mentored and led 15+ developers, testers, mobile, and DevOps staff, driving technical and professional growth.
    • Fostered improvement through knowledge sharing.
    • Designed and launched API integration platforms for enterprise systems, enhancing connectivity and data exchange throughout the SDLC.
    • Led solution design and participated in all SDLC phases, often leveraging AI-assisted tools like OpenAI Codex, Cursor, or ChatGPT to improve code quality and productivity.
    • Guided engineers in adopting best practices, boosting code quality, efficiency, and delivery outcomes.
    • Conducted technical assessments and feasibility reviews for migrations, providing insights for decision-making and lowering risk.
    • Architected and delivered scalable C# and Python systems, providing reliable, maintainable solutions for key business applications.
    • Engineered QA improvements using PHP, React, and C#, increasing productivity by 70% and reducing defects with automation and best practices.
    • Developed internal deployment automation tools, accelerating releases and supporting integration.
    • Contributed to Odoo site development and maintenance, ensuring reliable, scalable solutions.
    • Created reusable npm libraries for Node.js and React, reducing code duplication by 20%, standardising practices, and easing maintenance.
    • Managed distributed teams using Atlassian tools, AWS, Twilio, and Osana for global collaboration and cloud operations.
    • Led daily stand-ups and brainstorming, set software direction, implemented Vanta standards, evaluated technology, and performed team reviews.
    • Agile
    • C#
    • React
    • Python
    • PHP
    • Node.js

  5. October 2021 - June 2023 (1 year 9 months)

    Technical Business Analyst | eCommerce Technical Lead | Integration Specialist

    Lorna Jane

    Led delivery of enterprise eCommerce platforms and integrations, including Salesforce Commerce Cloud, Emarsys, Einstein, Adyen, and Comestri. Oversaw integration with Microsoft Dynamics and migration…

    • Led delivery of enterprise eCommerce platforms and integrations, including Salesforce Commerce Cloud, Emarsys, Einstein, Adyen, and Comestri.
    • Oversaw integration with Microsoft Dynamics and migration to React and AWS Lambda microservices.
    • Applied research methodologies, performed technical analysis, built Postman API testing frameworks, and documented findings to streamline development.
    • Coordinated developers, testers, and stakeholders in Agile environments, leading integration with Instagram, Facebook, and Google.
    • Enhanced workflows, API testing, and documentation standards.
    • Used Postman JavaScript and Python scripting for API testing, and developed collections for collaborative delivery.
    • Translated business needs into technical solutions.
    • Led stand-up meetings and guided a team, mentoring junior developers.
    • Prioritised tasks and optimised workflows for project management.
    • Produced documentation for requirements, tasks, and results.
    • Proficient in administration for Salesforce Commerce Cloud, Emarsys, Einstein, Comestri, Adyen, Microsoft and Salesforce, ensuring best practices across the eCommerce stack.
    • Developed a PHP script to aggregate geographic data from multiple APIs, building a comprehensive database to enable large-scale analysis and more informed business decisions.
    • Implemented Salesforce code enhancements to support targeted EDM and campaign management, improving marketing automation and customer engagement.
    • Supported migrations by creating user tutorials, training videos, and documentation for smooth stakeholder adoption.
    • Liaised with third-party teams for Microsoft Dynamics implementation and managed integration changes with other vendors.
    • Salesforce
    • Salesforce Commerce Cloud
    • JavaScript
    • Python
    • PHP
    • React

  6. February 2021 - July 2021 (6 months)

    Senior Systems Engineer | Technical Lead | Integration Specialist

    Orro Group

    Oversaw full software development lifecycle (SDLC) implementation as a technical solutions designer and developer, utilising Agile methodologies to deliver scalable, high-quality systems. Led sprint…

    • Oversaw full software development lifecycle (SDLC) implementation as a technical solutions designer and developer, utilising Agile methodologies to deliver scalable, high-quality systems.
    • Led sprint preparations and backlog refinement, leveraging MS Project, Jira, Confluence, and Bitbucket to coordinate app delivery, manage documentation, assign tasks, break down user stories, and track project progress.
    • Ensured technical solutions met evolving business and customer requirements by driving continuous improvement initiatives.
    • Mentored local and international teams of developers, testers, and business managers, supporting professional development and technical skill growth.
    • Provided ongoing guidance and enabled knowledge transfer to elevate individual and collective capability across distributed teams and time zones.
    • Maintained transparent communication with stakeholders, ensuring clarity throughout all project phases, ticket support, and incident management.
    • Managed products and projects with a strong focus on customer satisfaction, prioritising thorough documentation and proactive engagement.
    • Led the Cisco Meraki API V0/V1 migration, ensuring seamless integration of diverse systems and applications.
    • Provided technical leadership, code review, and guidance to drive product quality and stakeholder satisfaction.
    • Championed best practices in API design and migration strategy.
    • Directed team leadership, task assignment, and prioritisation for distributed teams.
    • Developed clear user stories and subtasks for effective project management and timely delivery.
    • Produced technical and user documentation for policies, app development, and project rollouts.
    • Guided Odoo development, implementation, and maintenance to deliver robust ERP solutions.
    • Demonstrated expertise in PHP and MySQL-based APIs, CMS, and module development, applying OOP principles to build reliable, maintainable systems and support ongoing business growth.
    • PHP
    • OOP
    • Jira
    • Confluence
    • Bitbucket
    • Agile

  7. May 2020 - February 2021 (10 months)

    Senior Full Stack Engineer | AWS Serverless Engineer | API Developer

    Swissport (Australia and New Zealand)

    Led the development of large-scale PHP projects leveraging AWS Lambda and Serverless Frameworks. Built and maintained cloud-native software on AWS, utilising tools such as CloudFormation, Lambda…

    • Led the development of large-scale PHP projects leveraging AWS Lambda and Serverless Frameworks.
    • Built and maintained cloud-native software on AWS, utilising tools such as CloudFormation, Lambda Functions/Layers, ECR, S3, RDS, API Gateway, SQS, and SNS with PHP, JavaScript, and SQL.
    • Designed and implemented RESTful APIs for service capture, data entry, metrics, and pipeline auditing using API Gateway, OpenAPI, and JSON Schema.
    • Engineered data pipelines for real-time ingestion, transformation, analytics, and third-party flight data output with Lambda, SQS, SNS, and RDS.
    • Developed monitoring dashboards using CloudWatch Insights and Dashboards to ensure system reliability and performance.
    • Enhanced CI/CD and DevOps practices by managing deployment pipelines (Bitbucket Pipelines), test runners, database schema, and fixture automation using Docker, Bash, and Linux CLI.
    • Developed and introduced internal npm libraries to accelerate in-house software development, improve code reusability, and reduce technical debt.
    • Collaborated with cross-functional teams to share best practices and foster technical excellence.
    • Delivered serverless endpoint applications with Angular and TypeScript.
    • Acted as an AWS specialist, optimising S3, CloudFront, API Gateway, and related AWS services for secure and scalable deployments.
    • Prioritised workflow and task management to drive team efficiency and fast-track serverless and API Gateway implementations.
    • Provided leadership and technical direction for Single SPA architecture and implementation, guiding coding standards, architectural decisions, and project management for applications using Angular, React, Node.js, and PHP Lambda functions.
    • Facilitated knowledge transfer, code reviews, and collaborative problem solving.
    • Delivered solutions serving hundreds of thousands of users across Linux, macOS, and Windows environments, ensuring high availability and seamless user experiences.
    • AWS
    • PHP
    • Angular
    • JavaScript
    • React
    • Node.js

  8. July 2017 - February 2021 (3 years 8 months)

    Founder and Technical Consultant (Concurrent)

    Moda MarieClaire

    Led evaluation and implementation of emerging technologies across AWS, Google Cloud, and eCommerce platforms to enhance business solutions. Assessed system capabilities, identified improvements, and…

    • Led evaluation and implementation of emerging technologies across AWS, Google Cloud, and eCommerce platforms to enhance business solutions.
    • Assessed system capabilities, identified improvements, and ensured alignment with industry standards.
    • Integrated research-driven recommendations into all SDLC phases, requirements, design, coding, testing, deployment, and maintenance, optimising performance, scalability, and business value.
    • Contributed to technology roadmaps and strategic decisions.
    • Managed AWS stack, Google Platform, Google Console, and eCommerce sites, overseeing operations and long-term architecture.
    • Led Agile teams, providing technical leadership, mentoring, and continuous learning.
    • Delivered customer-centric applications through the SDLC, emphasising iterative development and quality.
    • Facilitated sprint planning, task selection and assignment, and cross-functional collaboration.
    • Prioritised tasks and optimised workflows for team efficiency across projects.
    • Produced technical and process documentation to support knowledge sharing and compliance.
    • Recommended enhancements for new and legacy systems.
    • Used Jira, Confluence, and Bitbucket for project management and code reviews.
    • Oversaw PHP and Laravel microservices, leading API integration projects focused on robust, maintainable solutions.
    • Applied OOP principles and design patterns to deliver scalable, reusable code in PHP, C#, and Python.
    • Mentored developers in backend and OOP best practices and SDLC delivery.
    • Created technical tutorials and onboarding documentation using WordPress, YouTube, and Atlassian tools.
    • Delivered AWS implementation and orchestration, providing support for reliable cloud solutions.
    • Championed knowledge transfer and cross-training to strengthen team resilience. (Selected engagements between 2017 and 2021.)
    • AWS
    • PHP
    • OOP
    • C#
    • Laravel
    • Google Cloud

  9. January 2020 - May 2020 (5 months)

    Senior Developer | Technical Lead

    TaxTank

    Joined the project in its early stages to establish technical direction and structure for a newly conceptualised platform. Introduced SDLC best practices, Agile workflows, sprint cycles, and Atlassian…

    • Joined the project in its early stages to establish technical direction and structure for a newly conceptualised platform.
    • Introduced SDLC best practices, Agile workflows, sprint cycles, and Atlassian tools for project tracking and team collaboration.
    • Provided technical leadership and hands-on guidance to local, remote (Australia), and Russian teams, ensuring clear communication and defined responsibilities.
    • Oversaw the architectural design, planning, and implementation of Slim, Symfony, and Laravel frameworks with Aurora/MySQL databases.
    • Collaborated with the team to develop strategic roadmaps and adopted a scrum-based approach to deliver an MVP.
    • Directed development of full RESTful APIs and Angular 8 features for internal client applications.
    • Provided technical direction and collaborated with DevOps on production and development environments, ensuring scalable deployments and robust system performance.
    • Implemented coding standards and improved the legacy codebase.
    • Introduced Swagger and OpenAPI 3.0 annotations for dynamic API documentation, testing, and streamlined development across the entire codebase.
    • Led a multidisciplinary team including in-house and overseas back-end, front-end, testing, database, and DevOps specialists to efficiently deliver the MVP.
    • Supported the creation of automated CI/CD pipelines for deployment using GitLab, Atlassian tools, and Bash scripting.
    • Integrated bank feeds using Yodlee to enable financial data analysis in the internal application.
    • Provided Agile coaching, peer reviews, and developer mentoring to support automated and functional test delivery.
    • Produced technical documentation for system architecture and processes using MS Office and Atlassian tools in an Agile environment.
    • Gained exposure to microservices architecture and continuous integration with Docker and Lando.
    • Maintained all major applications, leading peer reviews, merging, and release management across Symfony and Slim frameworks for multiple sprint cycles.
    • Agile
    • Symfony
    • DevOps
    • Angular
    • Laravel
    • MySQL

  10. September 2017 - December 2019 (2 years 4 months)

    Senior Software Engineer | Legacy Systems Specialist | API Integration Engineer

    Temando

    Demonstrated expertise in PHP (Laravel, Symfony, CakePHP, Lumen) across Vagrant, Homestead, and AWS Hybrid Linux environments. Maintained, refactored, and improved extensive legacy codebases with…

    • Demonstrated expertise in PHP (Laravel, Symfony, CakePHP, Lumen) across Vagrant, Homestead, and AWS Hybrid Linux environments.
    • Maintained, refactored, and improved extensive legacy codebases with modern OOP patterns and MVC architecture, ensuring system stability and scalability for high-traffic APIs (400,000+ calls/month).
    • Led project management, sprint planning, and business-as-usual (BAU) development, focusing on continuous delivery and technical debt reduction.
    • Directed client system integrations for major retail partners like Myer, Toys “R” Us, and BIG Retail Group, collaborating closely with external technical teams to implement robust, scalable solutions.
    • Delivered and supported React and Angular front-end applications, enabling polished user experiences.
    • Leveraged a broad technology stack, including PHP, MySQL, HTML5, CSS, Ajax, jQuery, XML, SOAP, Python, JavaScript, Twitter Bootstrap, and Foundation.
    • Implemented and supported Magento plugins and JavaScript frameworks.
    • Object-Oriented Programming (OOP) principles drive the deployment process, and Agile methodologies such as Scrum and Kanban are used to manage projects.
    • Abstraction, Rich Models, and Model-View-Controller (MVC)- oriented development are also familiar areas of expertise.
    • Git version control has been used, with both Bitbucket and GitHub repositories utilised to manage code.
    • The administration of Linux-based systems and Docker applications has been facilitated by my knowledge of LEMP/WAMP/XAMP.
    • Additionally, I have experience creating secure store items and setting up SSL certificates for websites.
    • I have also implemented payment APIs, such as PayPal and Stripe, to facilitate online transactions.
    • As part of my responsibilities, I have reviewed, analysed, modified, encoded, tested, debugged, and documented web programming systems to ensure high-quality deliverables.
    • JavaScript
    • PHP
    • OOP
    • MVC
    • Python
    • React

  11. November 2015 - December 2017 (2 years 2 months)

    Technical Lead | Senior Backend Engineer | API Integration Specialist

    Sniip

    Led and mentored cross-functional teams, managing testers, database managers, mobile developers, and product owners across in-house, Manila, and Vietnam teams. Facilitated daily stand-ups, providing…

    • Led and mentored cross-functional teams, managing testers, database managers, mobile developers, and product owners across in-house, Manila, and Vietnam teams.
    • Facilitated daily stand-ups, providing ongoing guidance and technical leadership.
    • Practiced Agile methodologies, translating business requirements into actionable tasks and clear deliverables for efficient project execution.
    • Oversaw heavy PHP legacy system maintenance, ensuring stability and modernisation.
    • Specialised in back-end API development using Laravel and Lumen, deploying across local, development, and AWS Linux environments with Vagrant and Homestead.
    • Developed and maintained APIs supporting information exchange for iOS and Android mobile applications.
    • Built PHP, MySQL, HTML5, CSS, Ajax, jQuery, XML, SOAP, Angular, and JavaScript applications, delivering robust back-end systems and polished front-end interfaces using Twitter Bootstrap and Foundation.
    • Applied OOP principles, rich domain models, and MVC architecture throughout the development lifecycle.
    • Managed version control and code collaboration with Git, Bitbucket, and GitHub.
    • Administered Linux servers, PHPStorm, and LEMP/LAMP stacks to deliver secure, high-performance applications.
    • Integrated payment APIs including PayPal and Stripe to enable secure online transactions and seamless user experiences.
    • Reviewed, analysed, and enhanced web programming systems, including coding, testing, debugging, and documenting solutions for quality and reliability.
    • Demonstrated expertise in delivering complex web development projects with efficiency, precision, and attention to detail, ensuring high standards and client satisfaction.
    • PHP
    • JavaScript
    • Angular
    • jQuery
    • HTML5
    • CSS

  12. February 2015 - May 2015 (4 months)

    SMG PHP Developer

    Sniip

    Demonstrated full-stack development expertise, designing and implementing robust back-end solutions using Laravel in Vagrant/Homestead environments on Linux. Managed complex database migrations,…

    • Demonstrated full-stack development expertise, designing and implementing robust back-end solutions using Laravel in Vagrant/Homestead environments on Linux.
    • Managed complex database migrations, schema design, and implementation for MySQL to support business-critical applications and data integrity.
    • Developed and maintained dynamic web applications with PHP, HTML5, CSS, Ajax, jQuery, and JavaScript, delivering scalable back-end systems and responsive, user-friendly front-end interfaces with Twitter Bootstrap.
    • Worked extensively with RESTful APIs to enable integration with third-party services, supporting a seamless flow of data throughout the platform.
    • Collaborated closely with cross-functional teams, including designers, business analysts, and project managers, to deliver high-quality results in fast-paced, agile settings.
    • Applied object-oriented programming (OOP), rich models, and MVC principles to produce efficient, maintainable code.
    • Managed version control with Git, Bitbucket, and GitHub, ensuring code quality and collaborative workflows.
    • Leveraged Agile methodologies to streamline development, accelerate delivery, and support team success.
    • Administered Linux servers, PHPStorm, and LAMP stacks to deliver secure, high-performance applications.
    • Integrated payment APIs such as EziDebit to enable reliable, seamless online transactions and positive user experiences.
    • Reviewed, analysed, and enhanced complex web systems, including feature development, refactoring, QA support, manual and automated testing, debugging, and thorough documentation.
    • Provided ongoing technical support and troubleshooting to ensure continuous system availability.
    • Demonstrated strong attention to detail and a commitment to delivering high-quality, reliable solutions for a wide range of projects across the entire software development lifecycle.
    • Agile
    • JavaScript
    • PHP
    • jQuery
    • HTML5
    • CSS

  13. March 2012 - July 2013 (1 year 5 months)

    Analyst Programmer / Ops Support

    Servicom

    Maintained and enhanced database migration scripts to ensure compliance with security policies and robust data integrity. Collaborated with a senior DBA, leveraging VPNs and hardware authenticators…

    • Maintained and enhanced database migration scripts to ensure compliance with security policies and robust data integrity.
    • Collaborated with a senior DBA, leveraging VPNs and hardware authenticators for secure deployments.
    • Orchestrated enterprise systems integrations for clients including Dell, SiriusXM (satellite radio), Bell Aliant, and other major organisations, enabling reliable data exchange and operational excellence.
    • Streamlined migration and lead input processes for large-scale projects, modernising legacy workflows with automation and up-to-date technologies.
    • Reduced processing time from five days to just hours, efficiently handling millions of records from diverse formats for distribution across Microsoft SQL Server Reporting Services (SSRS) in VMWare environments spanning Nova Scotia, Massachusetts, and New York, overcoming network bandwidth challenges.
    • Managed ICT operations for SSRS, supporting 10+ million user accounts and continuously optimising SQL Server migration and lead insertion scripts.
    • Achieved significant time savings and reduced costs by over $60,000 in a single quarter.
    • Delivered technical support, quality assurance, and troubleshooting to ensure system reliability and high availability.
    • Collaborated with IT Operations and Network teams to facilitate application testing, implementation, and deployment, ensuring PCI compliance for financial data in MS-SQL databases.
    • Designed and maintained VB and C# applications using Visual Studio IDE and Visual SourceSafe version control.
    • Led peer reviews, staging, and automated testing to ensure secure, high-quality releases in hybrid Canadian and US production environments.
    • SQL
    • SQL Server
    • C#

  14. January 2012 - June 2012 (6 months)

    Computer Support Specialist, Shipboard and Shore-Based Technology Support

    Marine Atlantic

    Provided hands-on technology support across Marine Atlantic shore facilities and passenger and vehicle ferries operating between Nova Scotia and Newfoundland and Labrador. Supported shipboard and…

    • Provided hands-on technology support across Marine Atlantic shore facilities and passenger and vehicle ferries operating between Nova Scotia and Newfoundland and Labrador.
    • Supported shipboard and shore-based users with hardware, software, Microsoft operating systems, networking, wireless connectivity, peripherals and operational technology issues.
    • Installed, configured and maintained wired and wireless infrastructure, including CAT5, CAT5e and CAT6 cabling.
    • Supported point-of-sale equipment, communications systems, and end-user technology in active maritime operations.
    • Worked across ferry and terminal environments where system availability, operational continuity and timely incident resolution were essential.

  15. September 2010 - June 2012 (1 year 10 months)

    IT Analyst Programmer Tutor

    NSCC

    During my time at NSCC, I had the opportunity to work as a one-on-one tutor for students. I was responsible for assisting them in their understanding of course content, including a variety of subjects…

    • During my time at NSCC, I had the opportunity to work as a one-on-one tutor for students.
    • I was responsible for assisting them in their understanding of course content, including a variety of subjects such as Office 2003/2007/2010, Logic & Problem Solving (Visual Logic), Programming with Visual Basic 2008, Oracle PL/SQL, Oracle DBA, Oracle Backup & Recovery, C#, C++, Java and Flex, Hardware, Software, and Networking.
    • I took great care to ensure that I met each student's unique expectations and learning styles while adhering to the established policies and procedures of NSCC.
    • It was incredibly rewarding to see my students grasp difficult concepts and develop a deeper understanding of the course materials.
    • Through my work as a tutor, I was able to foster a love of learning and help students achieve their academic goals.
    • C#
    • Java
    • C++
    • SQL

  16. August 2008 - January 2009 (6 months)

    Cisco Logistic Engineer

    Cisco

    Served as Cisco Logistic Engineer, managing deployment, support, and optimisation of Cisco network infrastructure across large-scale contact centre environments. Oversaw logistics for equipment…

    • Served as Cisco Logistic Engineer, managing deployment, support, and optimisation of Cisco network infrastructure across large-scale contact centre environments.
    • Oversaw logistics for equipment procurement, configuration, and asset lifecycle management, ensuring accurate inventory tracking and timely delivery of critical hardware to major clients, including AT&T and Sprint.
    • Collaborated with IT, operations, and vendor teams to coordinate hardware installations, network upgrades, and troubleshooting, contributing to reliable network operations.
    • Assisted in the configuration and rollout of Cisco routers, switches, and VoIP devices, supporting both on-premises and hybrid cloud solutions.
    • Monitored network health and performance, utilising diagnostic tools to proactively identify and resolve issues.
    • Maintained detailed records of equipment movement, warranty status, and compliance with security and operational standards.
    • Provided onboarding and user training on Cisco communication systems, promoting best practices for optimal technology use.
    • Liaised with vendors and service providers to manage technical support, warranty claims, and replacement logistics, ensuring minimal downtime and rapid resolution.
    • Delivered multilingual support for clients and Cisco Systems staff in Spanish, Portuguese, and English, dispatching worldwide replacement orders and addressing inquiries efficiently.
    • Drove process improvements in asset tracking, incident response, and preventative maintenance, reducing equipment downtime and extending hardware lifespan.
    • Ensured all work adhered to ITIL methodologies and Cisco best practices, supporting operational excellence across contact centre operations.
    • ITIL

  17. March 2003 - February 2006 (3 years)

    Web Developer / Programmer Analyst

    DENCO FUSES

    Served as Web Developer and Programmer Analyst, responsible for designing, developing, and maintaining internal and customer-facing web applications to support business operations. Led development of…

    • Served as Web Developer and Programmer Analyst, responsible for designing, developing, and maintaining internal and customer-facing web applications to support business operations.
    • Led development of dynamic websites using PHP, ASP, MySQL, JavaScript, HTML5, CSS, and jQuery, ensuring robust back-end functionality and responsive front-end interfaces.
    • Integrated legacy systems with new web solutions to streamline data flow, improve reporting, and enhance user experience.
    • Automated manual processes and implemented reusable tool libraries to improve consistency and development efficiency.
    • Developed and optimised SQL queries for data extraction, analytics, and business intelligence.
    • Implemented secure authentication, access controls, and client-side validation to uphold data integrity and site usability.
    • Collaborated with business development and marketing teams to gather requirements, develop, test, and deploy e-Commerce applications.
    • Provided ongoing technical support, troubleshooting, and user training.
    • Documented all source code, system changes, and application releases, and evaluated websites for usability, performance, and compliance with web standards.
    • Drove continuous improvement by identifying technology limitations, recommending upgrades, and adopting best practices in web development, testing, and deployment.
    • JavaScript
    • PHP
    • SQL
    • jQuery
    • HTML5
    • CSS

Skills